Contents Specialist Davenport, IA

Contents Specialist

Full Time • Davenport, IA
Position Summary/Purpose

Supervise the department and assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services. Use our contents tracking software.

Primary Duties and Responsibilities

·         Follow Rainbow uniform policy

·         Utilize Rainbow 17 Steps to World Class Customer Service System

·         Photograph, identify, and inventory customer’s contents using Contents Tracker Software 

·         Wrap, package, and label contents for transport to cleaning facility

·         Unwrap, assess, and clean contents

·         Identify, re-wrap, package, and label cleaned contents

·         Maintain inventory of all processed contents and disposition

·         Communicate effectively with customers

·         Perform basic equipment maintenance

·         Inspect completed work

·         Complete daily log

Additional Duties and Responsibilities

·         Return cleaned and restored property to customer when building restoration complete

·         Maintain inventory of related supplies

·         Come in on time and budget on every job

Decision Rights and Authority

·         Determine the sequence of steps to be taken to perform contents cleaning and restoration for the customer’s property

 Working Relationships and Scope

·         Maintain timely and effective communication and flow of information with Project Managers, Supervisors, or Managers

 Performance Competencies

·         Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.

·         Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

·         Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.  

·         Technical – Is appropriately trained and/or certified and effectively performs all production work within the contents cleaning department.

·         Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications – Knowledge, Skills, and Abilities

·         Education and Experience
High school diploma (or GED).  

·         Mathematical Skills
Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units. 

·         Computer Skills
Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. 

·         Certificates, Licenses, and Registrations
Certifications not required prior to hire but will be required within 12 months from hire date – Water Damage Restoration (IICRC WRT), Applied Structural Drying Technician (IICRC ADT), Contents Processing Technician (IICRC CPT), Fire and Smoke Restoration Technician (IICRC FSRT), or Odor Control Technician (IICRC OCT)   

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions

·         The work of this position is carried out both on the customer’s property and within the employer’s contents processing facility. Employee will encounter properties where heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the contents processing area where inventory, supplies and equipment are housed and maintained is typical.

·         Noise level in the work environment is usually moderate.
Compensation: $14.00 - $18.00 per hour


Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.


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Over 30 years of excellence
Commission-based compensation
Culture that truly cares