Restoration Technician Suwanee, GA

Restoration Technician

Full Time • Suwanee, GA
Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of restoration services.

Primary Duties and Responsibilities

  • Follow Rainbow’s uniform policy
  • Utilize Rainbow 17 Steps to World Class Customer Service System
  • Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site
  • Establish and maintain a schedule to ensure all services are delivered in a timely manner
  • Respond to water jobs and initiate water mitigation according to IICRC standards and Rainbow International's processes
  • Communicate professionally and with empathy with customers about scope of work and review necessary paperwork
  • Participate in an "On Call" rotation for after-hours service calls, which involves some weekends and night responsibilities
  • Maintain all company vehicle, restoration and cleaning equipment, keeping them clean and properly maintained to be available at all times
  • Perform marketing tasks to sell additional services or develop additional business as required
  • Perform other duties as needed which may include cross-training in related positions
  • Keep a clean and neat jobsite at all times, leaving a first-class impression of our work
  • Inspect completed work
  • Complete technician’s daily log
  • Complete Work Orders
  • Complete appropriate restoration documentation
  • All other duties as assigned by Rainbow International Restoration of Suwanee
Job Requirements:

  • Restoration or carpet cleaning experience is preferred but not required
  • Valid Driver's License
  • Able to occasionally lift and/or move up to 60 pounds
  • Computer literate, with an aptitude for learning new technology and other applicable software
  • Excellent communication skills
  • Detail oriented and organized
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $11.00 - $17.00 per hour


Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.


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Over 30 years of excellence
Commission-based compensation
Culture that truly cares