Contents Processing Professional

Are you a detail-oriented team-player looking for a Quality Company that cares about its employees and customers in the Skokie, IL area?

We are seeking a customer service, detail-oriented, and quality-driven individuals to help us synergize our team as we grow together. Rainbow International Restoration is a faith-based company dedicated to providing the latest restoration technology to service our customers and give them an over the top customer service experience.

Our vision is “To redefine what is achievable by unifying our community with charity through edification. Establishing a brotherhood of excellence, devoted to redefining best business practices, proven systems, and technological advancements making everlasting contributions grounded in the principles of our Founder.”

If you are a goal-driven technician & this vision speaks to you, then you should contact us immediately

Opportunity to grow with the company. We are seeking to fill an immediate position for Contents Processing Professional.

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.

Primary Duties and Responsibilities

Follow Rainbow uniform policy
Utilize Rainbow 17 Steps to World Class Customer Service System
Photograph, identify, and inventory customer’s contents
Wrap, package, and label contents for transport to cleaning facility
Unwrap, assess, and clean contents
Identify, re-wrap, package, and label cleaned contents
Maintain inventory of all processed contents and disposition
Communicate effectively with customers
Perform basic equipment maintenance
Inspect completed work
Complete daily log

Additional Duties and Responsibilities

Return cleaned and restored property to customer when building restoration complete
Maintain inventory of related supplies

Working Relationships and Scope

Maintain timely and effective communication and flow of information with Project Managers, Supervisors, or Managers

Performance Competencies

Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
Technical – Is appropriately trained and/or certified and effectively performs all production work within the contents cleaning department.
Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications – Knowledge, Skills, and Abilities

Education and Experience High school diploma (or GED).
Mathematical Skills Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
Computer Skills Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.
Certificates, Licenses, and Registrations None required – however, IICRC Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control Technician (OCT) helpful.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions

The work of this position is carried out both on the customer’s property and within the employer’s contents processing facility. Employee will encounter properties where heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the contents processing area where inventory, supplies and equipment are housed and maintained is typical.
Noise level in the work environment is usually moderate.

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.

Notice

Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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