Accounts Receivable & Collections Specialist (Insurance Restoration & Construction)

📍 Tri-Cities, TN | Johnson City | Kingsport | Bristol
🕒 Full-Time
💲 Competitive Pay Based on Experience

💼 Help Keep Our Business Moving One Invoice at a Time.

Do you enjoy bringing order to complex situations?

Are you someone who thrives on organization, accuracy, and seeing projects through to completion?

Can you confidently communicate with insurance adjusters, customers, Project Managers, and vendors while ensuring invoices are accurate and payments are collected efficiently?

If so, Rainbow Restoration of the Tri-Cities is looking for an Accounts Receivable & Collections Specialist to become an essential part of our growing team.

This isn't a traditional collections position.

You'll work alongside our Project Managers, Office Manager, customers, insurance professionals, and leadership team to ensure estimates, invoices, documentation, collections, and payments move efficiently from project completion to payment.

Your work directly impacts the health and growth of our company.

🏗️ About Rainbow Restoration

Rainbow Restoration helps homeowners and businesses recover after water, fire, smoke, storm, and property damage.

We don't just restore buildings we restore peace of mind.

Everything we do is guided by our Core Values:

Respect • Integrity • Loyalty • Love • Passion • Excellence • Engagement • Joyfulness • Effectiveness • Thankfulness • Growth • Adaptability

We're looking for someone who doesn't simply fit our culture but helps strengthen it.

📋 What You'll Do

As our Accounts Receivable & Collections Specialist, you'll help ensure every completed project turns into a properly documented, accurately billed, and promptly collected payment.

Your responsibilities will include:

✔ Review estimates, invoices, and supporting documentation for accuracy

✔ Assist Project Managers with billing, invoicing, and project closeout

✔ Follow up with insurance adjusters, agents, customers, mortgage companies, and commercial clients regarding outstanding invoices

✔ Monitor Accounts Receivable aging and proactively resolve unpaid balances

✔ Communicate professionally regarding payment status, documentation, and billing questions

✔ Work within Xactimate and other company software to review estimates and invoices

✔ Coordinate with Project Managers to resolve discrepancies before invoices are submitted

✔ Track collections, payment status, and customer communications

✔ Maintain organized digital files and accurate documentation

✔ Help improve cash flow by ensuring payments are collected accurately and efficiently

✅ What We're Looking For

•  Experience in Accounts Receivable, Collections, Billing, Construction Administration, Restoration, Insurance Claims, or Office Management 
•  Strong attention to detail and organizational skills 
•  Professional phone and email communication 
•  Confidence speaking with customers, insurance adjusters, vendors, and Project Managers 
•  Ability to multitask and prioritize in a fast-paced environment 
•  Comfortable learning new software and technology 
•  Experience with Xactimate, QuickBooks, Microsoft Office, or CRM software is a plus 

Construction, restoration, or insurance experience is highly preferred—but we'll train someone with the right attitude, work ethic, and willingness to learn.

⭐ You'll Thrive Here If You...

✔ Love organization and attention to detail

✔ Enjoy solving problems and following them through to completion

✔ Communicate professionally—even during difficult conversations

✔ Build positive relationships while remaining confident and persistent

✔ Take ownership of your work

✔ Stay calm under pressure

✔ Believe teamwork produces the best results

✔ Continuously look for ways to improve

✔ Take pride in accuracy and accountability

🌟 Why Join Rainbow Restoration?

✔ Meaningful work helping families and businesses recover after property damage

✔ Stable full-time employment with a growing local company

✔ Opportunities for professional development and advancement

✔ Collaborative team environment where everyone's contribution matters

✔ Leadership that values initiative, communication, and excellence

✔ A culture built on respect, trust, accountability, and growth

💼 Benefits

✔ Paid Holidays

✔ Paid Time Off

✔ Advancement Opportunities

✔ Supportive Team Environment

✔ Long-Term Career Growth

📩 Apply Today

If you're looking for more than just an office job—if you want to be part of a mission-driven team where your work directly contributes to the success of every project—we'd love to hear from you.

Submit your resume and tell us why you'd be a great addition to the Rainbow Restoration team.