Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.

Primary Duties and Responsibilities

· Follow Rainbow uniform policy

· Utilize Rainbow 17 Steps to World Class Customer Service System

· Photograph, identify, and inventory customer’s contents

· Wrap, package, and label contents for transport to cleaning facility

· Unwrap, assess, and clean contents

· Identify, re-wrap, package, and label cleaned contents

· Maintain inventory of all processed contents and disposition

· Communicate effectively with customers

· Perform basic equipment maintenance

· Inspect completed work

· Complete daily log

Additional Duties and Responsibilities

· Return cleaned and restored property to customer when building restoration complete

· Maintain inventory of related supplies

Working Relationships and Scope

· Maintain timely and effective communication and flow of information with Project Managers, Supervisors, or Managers

Performance Competencies

· Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.

· Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

· Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.

· Technical – Is appropriately trained and/or certified and effectively performs all production work within the contents cleaning department.

· Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications – Knowledge, Skills, and Abilities

· Education and Experience

High school diploma (or GED).

· Mathematical Skills

Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.

· Computer Skills

Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.

· Certificates, Licenses, and Registrations

None required – however, IICRC Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control Technician (OCT) helpful.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions

· The work of this position is carried out both on the customer’s property and within the employer’s contents processing facility. Employee will encounter properties where heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the contents processing area where inventory, supplies and equipment are housed and maintained is typical.

· Noise level in the work environment is usually moderate.

Compensation: $14.00 - $18.00 per hour

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.

Notice

Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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