Contents Division Manager
League City, TX
Contents Division Manager
Full Time • League City, TX
***Health, Life, Dental Insurance options and Retirement Benefits Available***
Are you a detail oriented team-player looking for a Quality Company that cares about its employees and customers in the Galveston County/Harris County Area?
Are you a detail oriented team-player looking for a Quality Company that cares about its employees and customers in the Galveston County/Harris County Area?
We are seeking a customer service, detail-oriented, and quality-driven individuals to help us synergize our team as we grow together. Rainbow International Restoration is a faith-based company dedicated to providing the latest restoration technology to service our customers and give them an over the top customer service experience.
Our vision is “To redefine what is achievable by unifying our community with charity through edification. Establishing a brotherhood of excellence, devoted to redefining best business practices, proven systems, and technological advancements making everlasting contributions grounded in the principles of our Founder.”
If you are a goal-driven technician & this vision speaks to you, then you should contact us immediately
Opportunity to grow with the company. Benefits and Certification Opportunities as well.
We are seeking to fill an immediate position for Contents Division Manager.
Position Summary/Purpose
Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.
Primary Duties and Responsibilities
· Meet or exceed contents division targets for quality ratings and customer satisfaction
· Meet or exceed contents division targets for COGS and Direct Labor
· Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services.
· Coordinate/Assist Project Leads with scheduling of technicians, laborers, and subcontractors
· Schedule jobs and maintain project efficiency
· Maintain timely and accurate flow of contents division production reporting from field operations to administration.
· Effectively train content's staff to meet division goals for quality, profitability, and customer satisfaction
· Perform content's work as needed
· Perform minor repairs on equipment and vehicles
· Effectively develop content's staff to prepare them for higher level positions within the company
· Prepare job contracts and oversee/write job estimates
· Assist in interviewing, hiring, training, and discharging Contents Division Staff
· Monitor content's production efficiencies and payroll
· Review job costing on completed work
· Schedule routine maintenance on production equipment and service vehicles
· Manage inventory of supplies and projects
· Follow Rainbow uniform policy
· Utilize Rainbow 17 Steps to World Class Customer Service System
· Manage the inventory specialists who's job is to Photograph, identify, and inventory customer’s contents
· Manage the Contents Staff responsible to Wrap, package, and label contents for transport to cleaning facility
· Manage the Contents Staff responsible to Unwrap, assess, and clean contents
· Manage the Contents Staff responsible to Identify, re-wrap, package, and label cleaned contents
· Maintain inventory of all processed contents and disposition
· Communicate effectively with customers
Additional Duties and Responsibilities
· Attend and assist in conducting company meetings
· Communicate with customers and conduct in-home inspections as needed
· Participate in community-related organizations
· Attend trade seminars and workshops
Decision Rights and Authority
· Schedule vehicle and equipment maintenance within established budget
· Schedule service vehicles and technicians
· Provides input to and assists in development of strategic goals
Working Relationships and Scope
· Work with Estimators to review and oversee job estimates.
· Work with Operations Manager in hiring, developing, and discharging of division personnel
Performance Competencies
· Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet.
· Written Communication – Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
· Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.
· Planning and Organizing – Understands the short-term priorities for the Operations Department and how it fits with the other departments. Coordinates plans with other managers.
· Constructive Confrontation – Has the ability to solicit, process, and integrate inputs and ideas from subordinates, peers, and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback.
· Dependability – The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
· Technology – The individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review, and forward field activity reporting.
Qualifications – Knowledge, Skills, and Abilities
· Education and Experience
High school diploma (or GED) plus four (4) to five (5) years of experience in the cleaning/restoration industry or Associate (2-year) degree in business-related field and a minimum of three (3) years of experience in the cleaning/restoration industry. Team leader or supervisory responsibility experience preferred.
· Financial Reports and Budgeting
Basic understanding of financial reports: Profit & Loss, Balance Sheet, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.
· Technical Skills
Advanced technical skills, experience, and certification in the areas of service the company provides.
· Mathematical Skills
Adequate math skills – Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
· Computer Skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.
· Listening Skills
Effective in receiving feedback and input from employees, probing for additional information or unspoken issues, and providing timely response.
· Certificates, Licenses, and Registrations
None required for this position
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 40 pounds.
Working Conditions
· The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.
· Noise level in the work environment is moderate to high.
Compensation: $50,000.00 per year
At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.
Notice
Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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Over 30 years of excellence
Commission-based compensation
Culture that truly cares