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Position Summary / Purpose

The Mitigation Manager is expected to create high levels of customer satisfaction by exceeding customer expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our cleaning and water/fire/mold/contents mitigation services. Works with a skilled group of project managers, technicians and administrative staff to ensure documentation, billing and standards are maintained.

Exceed established standards of production performance through continuous process improvement and training and development of production staff.

Principle Duties and Responsibilities

Exceed Water/Fire/Mold/Contents division targets for quality ratings and customer satisfaction
Write job estimates in Xactimate, Symbility, or Company T&M Pricing Sheet
Maintain sufficient production capacity through staffing, equipping and supplying the service divisions
Coordinate / Assist Project Managers with scheduling of technicians, laborers and subcontractors
Schedule jobs and maintain project efficiency to achieve profit margins
Maintain timely and accurate flow of production reporting from technicians to administration.
Develop and effectively conduct technician training programs in order to meet division goals for quality, profitability and customer satisfaction
Perform production work as needed
Perform minor repairs on equipment and vehicles
Maintain adequate inventory of cleaning supplies
Assist in interviewing, hiring, training and discharging Service Technicians
Monitor production efficiencies and payroll

Additional Duties and Responsibilities

Attend and assist in conducting company meetings
Communicate with customers and conduct in-home inspections as needed
Participate in community organizations
Attend trade seminars and workshops

Decision Rights and Authority

Schedule vehicle and equipment maintenance within established budget
Schedule service vehicles and technicians
Provide input to and assist in development of strategic goals

Working Relationships and Scope

Works with Estimators to review and oversee job estimates.
Works with Operations Manager in hiring and discharge of production division personnel

Performance Competencies

Oral Communication – the individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations. Adaptable and able to think on his/her feet.
Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.
Planning & Organizing – Understands the short-term priorities for the Operations Department and fit with the other departments. Coordinates plans with other managers.
Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Technology – the individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.

Qualifications - Knowledge, Skills and Abilities

Education and Experience

High School or GED plus five (5) to ten (10) years of experience in cleaning / restoration industry or Associates (2-year) degree in business-related field and a minimum of four (4) years experience in cleaning / restoration industry. Team leader or supervisory responsibility experience preferred.

Financial Reports and Budgeting

Basic understanding of financial reports: Profit & Loss, Balance Sheet and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.

Technical skills

Advanced technical skills, experience and certification in the areas of service the company provides.

Mathematical skills

Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

Computer skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word, Outlook and Excel. Experience with Xactimate and DASH software is required. Experience in Symbility is preferred. Experience in MICA or Moisture Mapper required.

Listening skills

Effective in receiving feedback and input from employees, probing for additional information or unspoken issues and providing timely response.

Certificates, Licenses and Registrations

IICRC Certifications in WRT/SRT/ASD/AMRT/CDS desired.

Subrogation Certificate

Xactimate Level I or II desired.

NC Lead Paint Renovator. OSHA 10 Hr Construction Certification Desired.

Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 40 pounds.

Working Conditions

The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.
Noise level in the work environment is moderate to high

Compensation: $60,000.00 - $80,000.00 per year

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.

Notice

Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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